Navigate IDD - Medicaid Waiver Education System
Navigate IDD - Medicaid Waiver Education System
Navigate IDD - Medicaid Waiver Education System
An AI assisted, policy grounded education system that transforms Medicaid waiver regulations into multilingual videos with verified accuracy and human oversight. Built to simplify complex disability services information for families, while maintaining compliance, traceability, governed AI practices, and trust.
My Role
Led technical architecture and automation development for a four person team. Designed and implemented the RAG policy retrieval layer, multi agent AI pipelines, and human review controls. Built end to end workflows for script generation, translation, video production, and social publishing. Ensured scalability, auditability, and alignment with regulated environment requirements to support policy validation workflows.
My Role
Led technical architecture and automation development for a four person team. Designed and implemented the RAG policy retrieval layer, multi agent AI pipelines, and human review controls. Built end to end workflows for script generation, translation, video production, and social publishing. Ensured scalability, auditability, and alignment with regulated environment requirements to support policy validation workflows.
My Role
Led technical architecture and automation development for a four person team. Designed and implemented the RAG policy retrieval layer, multi agent AI pipelines, and human review controls. Built end to end workflows for script generation, translation, video production, and social publishing. Ensured scalability, auditability, and alignment with regulated environment requirements to support policy validation workflows.
The Problem
Families seeking disability services face dense rules, long waitlists, and confusing waiver language. Learning the system often takes weeks, and multilingual guidance is rare. Traditional solutions rely on manual translation, manual video creation, and slow updates when rules change.
This slows access to care, increases administrative burden, and leaves underserved communities behind.
The Problem
Families seeking disability services face dense rules, long waitlists, and confusing waiver language. Learning the system often takes weeks, and multilingual guidance is rare. Traditional solutions rely on manual translation, manual video creation, and slow updates when rules change.
This slows access to care, increases administrative burden, and leaves underserved communities behind.
The Problem
Families seeking disability services face dense rules, long waitlists, and confusing waiver language. Learning the system often takes weeks, and multilingual guidance is rare. Traditional solutions rely on manual translation, manual video creation, and slow updates when rules change.
This slows access to care, increases administrative burden, and leaves underserved communities behind.
Solution Overview
Navigate IDD is a governed AI system that turns verified Medicaid waiver policy into plain-language videos across multiple languages. The system uses retrieval augmented generation, agent workflows, and human review controls to ensure accuracy, compliance, and accessibility.
This enables reliable guidance at scale while preserving trust and accountability in a regulated domain.
Solution Overview
Navigate IDD is a governed AI system that turns verified Medicaid waiver policy into plain-language videos across multiple languages. The system uses retrieval augmented generation, agent workflows, and human review controls to ensure accuracy, compliance, and accessibility.
This enables reliable guidance at scale while preserving trust and accountability in a regulated domain.
Solution Overview
Navigate IDD is a governed AI system that turns verified Medicaid waiver policy into plain-language videos across multiple languages. The system uses retrieval augmented generation, agent workflows, and human review controls to ensure accuracy, compliance, and accessibility.
This enables reliable guidance at scale while preserving trust and accountability in a regulated domain.
System Architecture Overview
Core pipelines powering policy retrieval, multilingual script generation, review workflows, and automated video publishing.
System Architecture Overview
Core pipelines powering policy retrieval, multilingual script generation, review workflows, and automated video publishing.
System Architecture Overview
Core pipelines powering policy retrieval, multilingual script generation, review workflows, and automated video publishing.
Content Generation Pipeline
Pinecone Vector Store Management
Data Source Monitor: Triggers when new source documents are added
Vector Processing: Embeds and stores source documents for retrieval
Knowledge Base: Maintains up-to-date waiver information for AI reference
Content Generation Pipeline
Pinecone Vector Store Management
Data Source Monitor: Triggers when new source documents are added
Vector Processing: Embeds and stores source documents for retrieval
Knowledge Base: Maintains up-to-date waiver information for AI reference
Content Generation Pipeline
Pinecone Vector Store Management
Data Source Monitor: Triggers when new source documents are added
Vector Processing: Embeds and stores source documents for retrieval
Knowledge Base: Maintains up-to-date waiver information for AI reference
Retrieval Augmented Script Generation
Short Topic Workflow: Creates 1-1.5 minute educational videos
Long Topic Workflow: Creates 4-5 minute comprehensive videos
Data Sources: Monitors Google Drive for new topic files
AI Processing: Uses GPT-4 models with Pinecone vector store for RAG
Output: Structured scripts ready for human review
Retrieval Augmented Script Generation
Short Topic Workflow: Creates 1-1.5 minute educational videos
Long Topic Workflow: Creates 4-5 minute comprehensive videos
Data Sources: Monitors Google Drive for new topic files
AI Processing: Uses GPT-4 models with Pinecone vector store for RAG
Output: Structured scripts ready for human review
Retrieval Augmented Script Generation
Short Topic Workflow: Creates 1-1.5 minute educational videos
Long Topic Workflow: Creates 4-5 minute comprehensive videos
Data Sources: Monitors Google Drive for new topic files
AI Processing: Uses GPT-4 models with Pinecone vector store for RAG
Output: Structured scripts ready for human review
Document Creation & Approval
English Document Creation
Google Docs Integration: Creates formatted documents from generated scripts
Dashboard Updates: Tracks script status in Google Sheets
Approval Workflow: Routes scripts for human review and approval
Document Creation & Approval
English Document Creation
Google Docs Integration: Creates formatted documents from generated scripts
Dashboard Updates: Tracks script status in Google Sheets
Approval Workflow: Routes scripts for human review and approval
Document Creation & Approval
English Document Creation
Google Docs Integration: Creates formatted documents from generated scripts
Dashboard Updates: Tracks script status in Google Sheets
Approval Workflow: Routes scripts for human review and approval
AI Script Translation
Multi-language Support: Translates approved scripts into Spanish, Chinese, and other languages
Cultural Adaptation: Maintains appropriate tone and terminology for target languages
Quality Control: Ensures translations meet accessibility standards
AI Script Translation
Multi-language Support: Translates approved scripts into Spanish, Chinese, and other languages
Cultural Adaptation: Maintains appropriate tone and terminology for target languages
Quality Control: Ensures translations meet accessibility standards
AI Script Translation
Multi-language Support: Translates approved scripts into Spanish, Chinese, and other languages
Cultural Adaptation: Maintains appropriate tone and terminology for target languages
Quality Control: Ensures translations meet accessibility standards
Video Production & Processing
AI Video Generation
Multi-language Video Creation: Generates videos in English, Chinese, and Spanish
Avatar Selection: Uses different avatars for different languages
Background Customization: Applies appropriate backgrounds for each content type
Status Tracking: Monitors video generation progress
Video Production & Processing
AI Video Generation
Multi-language Video Creation: Generates videos in English, Chinese, and Spanish
Avatar Selection: Uses different avatars for different languages
Background Customization: Applies appropriate backgrounds for each content type
Status Tracking: Monitors video generation progress
Video Production & Processing
AI Video Generation
Multi-language Video Creation: Generates videos in English, Chinese, and Spanish
Avatar Selection: Uses different avatars for different languages
Background Customization: Applies appropriate backgrounds for each content type
Status Tracking: Monitors video generation progress
Video Processing Pipeline
Status Monitoring: Checks video completion status via Synthesia API
Download Management: Automatically downloads completed videos
Google Drive Storage: Saves videos with organized naming conventions
Completion Tracking: Updates status in Google Sheets
Video Processing Pipeline
Status Monitoring: Checks video completion status via Synthesia API
Download Management: Automatically downloads completed videos
Google Drive Storage: Saves videos with organized naming conventions
Completion Tracking: Updates status in Google Sheets
Video Processing Pipeline
Status Monitoring: Checks video completion status via Synthesia API
Download Management: Automatically downloads completed videos
Google Drive Storage: Saves videos with organized naming conventions
Completion Tracking: Updates status in Google Sheets
Distribution & Publishing
YouTube Upload & Management
Automated Upload: Uploads videos to YouTube with proper metadata
SEO Optimization: Generates titles, descriptions, and tags using AI
Metadata Management: Updates video information for discoverability
Completion Tracking: Marks uploads as complete in tracking systems
Distribution & Publishing
YouTube Upload & Management
Automated Upload: Uploads videos to YouTube with proper metadata
SEO Optimization: Generates titles, descriptions, and tags using AI
Metadata Management: Updates video information for discoverability
Completion Tracking: Marks uploads as complete in tracking systems
Distribution & Publishing
YouTube Upload & Management
Automated Upload: Uploads videos to YouTube with proper metadata
SEO Optimization: Generates titles, descriptions, and tags using AI
Metadata Management: Updates video information for discoverability
Completion Tracking: Marks uploads as complete in tracking systems
Workflow Walkthrough
Upload Verified Waiver Documents
Agencies upload official Medicaid waiver files. Policy language is stored as a structured data source to ensure all content remains grounded in verified regulations.
Workflow Walkthrough
Upload Verified Waiver Documents
Agencies upload official Medicaid waiver files. Policy language is stored as a structured data source to ensure all content remains grounded in verified regulations.
Workflow Walkthrough
Upload Verified Waiver Documents
Agencies upload official Medicaid waiver files. Policy language is stored as a structured data source to ensure all content remains grounded in verified regulations.
Build Policy Knowledge Layer
Documents are embedded and indexed in Pinecone as a vector database. This creates a searchable policy memory, preventing hallucination and ensuring traceability.
Build Policy Knowledge Layer
Documents are embedded and indexed in Pinecone as a vector database. This creates a searchable policy memory, preventing hallucination and ensuring traceability.
Build Policy Knowledge Layer
Documents are embedded and indexed in Pinecone as a vector database. This creates a searchable policy memory, preventing hallucination and ensuring traceability.
Define Topics for Education
Short topic files trigger content generation for specific waiver sections. This gives program managers control over curriculum and rollout priorities.
Define Topics for Education
Short topic files trigger content generation for specific waiver sections. This gives program managers control over curriculum and rollout priorities.
Define Topics for Education
Short topic files trigger content generation for specific waiver sections. This gives program managers control over curriculum and rollout priorities.
Script Generation with RAG
AI retrieves relevant policy text and drafts clear, structured scripts based on verified rules. Every script references source material and prepares for human review.
Script Generation with RAG
AI retrieves relevant policy text and drafts clear, structured scripts based on verified rules. Every script references source material and prepares for human review.
Script Generation with RAG
AI retrieves relevant policy text and drafts clear, structured scripts based on verified rules. Every script references source material and prepares for human review.
Human Review and Approval
Scripts appear in a dashboard for evaluation. Reviewers validate accuracy, tone, and clarity. Approved scripts advance for localization and production while revisions loop back into review.
Human Review and Approval
Scripts appear in a dashboard for evaluation. Reviewers validate accuracy, tone, and clarity. Approved scripts advance for localization and production while revisions loop back into review.
Human Review and Approval
Scripts appear in a dashboard for evaluation. Reviewers validate accuracy, tone, and clarity. Approved scripts advance for localization and production while revisions loop back into review.
Multilingual Content Pipeline
When a script is approved, users select languages. The system regenerates each script using the same verified policy layer to preserve meaning beyond literal translation.
Multilingual Content Pipeline
When a script is approved, users select languages. The system regenerates each script using the same verified policy layer to preserve meaning beyond literal translation.
Multilingual Content Pipeline
When a script is approved, users select languages. The system regenerates each script using the same verified policy layer to preserve meaning beyond literal translation.
AI Video Production
Approved scripts are converted into video explainers using Synthesia. Generated videos return to the dashboard for verification before public release. This maintains a full governance loop from regulation to final output.
AI Video Production
Approved scripts are converted into video explainers using Synthesia. Generated videos return to the dashboard for verification before public release. This maintains a full governance loop from regulation to final output.
AI Video Production
Approved scripts are converted into video explainers using Synthesia. Generated videos return to the dashboard for verification before public release. This maintains a full governance loop from regulation to final output.
Distribution and Accessibility
Agent workflows generate captions, titles, and metadata, then prepare videos for distribution across YouTube, TikTok, Instagram, and Facebook.
Human validation remains in place before content goes live. The result is accurate, accessible policy education delivered where families already learn.
Distribution and Accessibility
Agent workflows generate captions, titles, and metadata, then prepare videos for distribution across YouTube, TikTok, Instagram, and Facebook.
Human validation remains in place before content goes live. The result is accurate, accessible policy education delivered where families already learn.
Distribution and Accessibility
Agent workflows generate captions, titles, and metadata, then prepare videos for distribution across YouTube, TikTok, Instagram, and Facebook.
Human validation remains in place before content goes live. The result is accurate, accessible policy education delivered where families already learn.
Monitoring & Maintenance
Real time dashboard oversight
Monitoring & Maintenance
Real time dashboard oversight
Monitoring & Maintenance
Real time dashboard oversight
Key Features
Designed with regulated-domain rigor: full audit trail, source verification, human governance.
Key Features
Designed with regulated-domain rigor: full audit trail, source verification, human governance.
Key Features
Designed with regulated-domain rigor: full audit trail, source verification, human governance.
1
Accessibility
Plain Language: 6th grade reading level for maximum comprehension
Multilingual Support: English, Spanish, Chinese, Korean, Vietnamese
Caption Support: Automatic caption generation for hearing accessibility
Cultural Sensitivity: Adapted content for diverse communities
1
Accessibility
Plain Language: 6th grade reading level for maximum comprehension
Multilingual Support: English, Spanish, Chinese, Korean, Vietnamese
Caption Support: Automatic caption generation for hearing accessibility
Cultural Sensitivity: Adapted content for diverse communities
1
Accessibility
Plain Language: 6th grade reading level for maximum comprehension
Multilingual Support: English, Spanish, Chinese, Korean, Vietnamese
Caption Support: Automatic caption generation for hearing accessibility
Cultural Sensitivity: Adapted content for diverse communities
2
Accuracy and Governance
Human Approval Gates: Multiple review points for accuracy
Source Verification: RAG system ensures information accuracy
Expert Review: Subject matter expert validation before publication
Feedback Loop: User comments routed back for content improvement
2
Accuracy and Governance
Human Approval Gates: Multiple review points for accuracy
Source Verification: RAG system ensures information accuracy
Expert Review: Subject matter expert validation before publication
Feedback Loop: User comments routed back for content improvement
2
Accuracy and Governance
Human Approval Gates: Multiple review points for accuracy
Source Verification: RAG system ensures information accuracy
Expert Review: Subject matter expert validation before publication
Feedback Loop: User comments routed back for content improvement
3
Scalability and Automation
Automated Workflow: Minimal manual intervention required
Multi-platform Distribution: Simultaneous posting across social platforms
Template System: Reusable components for different content types
Monitoring Dashboard: Real-time status tracking and analytics
3
Scalability and Automation
Automated Workflow: Minimal manual intervention required
Multi-platform Distribution: Simultaneous posting across social platforms
Template System: Reusable components for different content types
Monitoring Dashboard: Real-time status tracking and analytics
3
Scalability and Automation
Automated Workflow: Minimal manual intervention required
Multi-platform Distribution: Simultaneous posting across social platforms
Template System: Reusable components for different content types
Monitoring Dashboard: Real-time status tracking and analytics
Technical Stack
Core Technologies
Technical Stack
Core Technologies
Technical Stack
Core Technologies
n8n
Workflow orchestration and automation
n8n
Workflow orchestration and automation
n8n
Workflow orchestration and automation
OpenAI GPT-4 & Claude Sonnet 4.5
AI script generation and translation
OpenAI GPT-4 & Claude Sonnet 4.5
AI script generation and translation
OpenAI GPT-4 & Claude Sonnet 4.5
AI script generation and translation
Pinecone
Vector database for RAG implementation
Pinecone
Vector database for RAG implementation
Pinecone
Vector database for RAG implementation
Synthesia
AI video generation platform
Synthesia
AI video generation platform
Synthesia
AI video generation platform
Integrations
Integrations
Integrations
Google Workspace
Drive, Docs, Sheets for document management
Google Workspace
Drive, Docs, Sheets for document management
Google Workspace
Drive, Docs, Sheets for document management
YouTube API
Video upload and metadata management
YouTube API
Video upload and metadata management
YouTube API
Video upload and metadata management
Social Media APIs
Multi-platform distribution
Social Media APIs
Multi-platform distribution
Social Media APIs
Multi-platform distribution
Webhook System
Real-time approval and status updates
Webhook System
Real-time approval and status updates
Webhook System
Real-time approval and status updates
Results and Impact
Approximately 90 percent reduction in content creation time
Verified source traceability for every script
Automated multilingual support for expanded access
Human in loop checkpoints ensure accuracy and compliance
Modular workflow design allows rapid deployment beyond Medicaid programs
Results and Impact
Approximately 90 percent reduction in content creation time
Verified source traceability for every script
Automated multilingual support for expanded access
Human in loop checkpoints ensure accuracy and compliance
Modular workflow design allows rapid deployment beyond Medicaid programs
Results and Impact
Approximately 90 percent reduction in content creation time
Verified source traceability for every script
Automated multilingual support for expanded access
Human in loop checkpoints ensure accuracy and compliance
Modular workflow design allows rapid deployment beyond Medicaid programs
Key Outcomes
Reduced content creation time from weeks to minutes
Scaled to multiple languages with consistent tone and accuracy
Maintained human control and policy compliance across all outputs
Created structured, searchable knowledge base of Medicaid policy references
Delivered repeatable, auditable content pipeline suitable for healthcare and public service environments
Increased accessibility for non English speaking and underserved families
Demonstrated governed AI deployment, not one off generation
Key Outcomes
Reduced content creation time from weeks to minutes
Scaled to multiple languages with consistent tone and accuracy
Maintained human control and policy compliance across all outputs
Created structured, searchable knowledge base of Medicaid policy references
Delivered repeatable, auditable content pipeline suitable for healthcare and public service environments
Increased accessibility for non English speaking and underserved families
Demonstrated governed AI deployment, not one off generation
Key Outcomes
Reduced content creation time from weeks to minutes
Scaled to multiple languages with consistent tone and accuracy
Maintained human control and policy compliance across all outputs
Created structured, searchable knowledge base of Medicaid policy references
Delivered repeatable, auditable content pipeline suitable for healthcare and public service environments
Increased accessibility for non English speaking and underserved families
Demonstrated governed AI deployment, not one off generation
Performance Metrics
Performance Metrics
Performance Metrics
Metric
Result
Metric
Result
Metric
Result
Content creation time
~90 percent reduction
Content creation time
~90 percent reduction
Content creation time
~90 percent reduction
Script generation accuracy (policy grounded)
100 percent source traceable to verified policy text
Script generation accuracy (policy grounded)
100 percent source traceable to verified policy text
Script generation accuracy (policy grounded)
100 percent source traceable to verified policy text
Languages supported
5 (English, Spanish, Chinese, Korean, Vietnamese)
Languages supported
5 (English, Spanish, Chinese, Korean, Vietnamese)
Languages supported
5 (English, Spanish, Chinese, Korean, Vietnamese)
Average time from topic upload to script draft
Under 2 minutes
Average time from topic upload to script draft
Under 2 minutes
Average time from topic upload to script draft
Under 2 minutes
Average time from script approval to video file
Under 15 minutes
Average time from script approval to video file
Under 15 minutes
Average time from script approval to video file
Under 15 minutes
Human review effort per asset
Under 2 minutes average
Human review effort per asset
Under 2 minutes average
Human review effort per asset
Under 2 minutes average
Social media publishing prep automation
~85 percent automated
Social media publishing prep automation
~85 percent automated
Social media publishing prep automation
~85 percent automated
Policy reference retrieval accuracy
Verified source reference every output
Policy reference retrieval accuracy
Verified source reference every output
Policy reference retrieval accuracy
Verified source reference every output
Conclusion
Navigate IDD demonstrates how AI can responsibly expand access to public resources when paired with verified data, human oversight, and repeatable workflows. The system converts complex Medicaid rules into clear guidance in multiple languages and delivers it across the channels families already use. This approach scales to other regulated programs and shows a practical template for trustworthy, high impact AI in the public sector.
Conclusion
Navigate IDD demonstrates how AI can responsibly expand access to public resources when paired with verified data, human oversight, and repeatable workflows. The system converts complex Medicaid rules into clear guidance in multiple languages and delivers it across the channels families already use. This approach scales to other regulated programs and shows a practical template for trustworthy, high impact AI in the public sector.
Conclusion
Navigate IDD demonstrates how AI can responsibly expand access to public resources when paired with verified data, human oversight, and repeatable workflows. The system converts complex Medicaid rules into clear guidance in multiple languages and delivers it across the channels families already use. This approach scales to other regulated programs and shows a practical template for trustworthy, high impact AI in the public sector.
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Get In Touch
Currently available for any new roles, projects, and opportunities
jsapp9@student.gsu.edu
Get In Touch
Currently available for any new roles, projects, and opportunities
jsapp9@student.gsu.edu
Get In Touch
Currently available for any new roles, projects, and opportunities
jsapp9@student.gsu.edu